One of many high level illustrations I have created to document how a UX process integrates with a development and measurement ongoing approach.

UX Process

Highlights organized by role.

Oracle
- Created Design Ops organization to support global publishing and agencies around the world
- Collaborated with development team on sprint planning for Oracle.com design system
Cisco
- Assisted project management team in implementation of Agile/Lean UX process integration
Magnet 360
- Drove implementation of Sketchnotes at all company events to enhance communication and visualize quarterly company messages to help team understand and execute
- Created standardized assets for all members of company to use and present consistent brand experience within presentation materials and deliverables to clients
Sun
- Was the main stakeholder in an effort to create a Design System documentation tool set working with Nathan Curtis of EightShapes. The work was featured in his book Modular Web Design: Creating Reusable Components for Web Design.
J. Walter Thompson
- Was deeply involved in helping define and deliver on company engagement process that was defined and followed by all
techies.com
- Created team, defined process for UX and how team engaged across company

More about my work

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Leadership

• Led the Oracle.com UX team including Design Operations • Created and led UX team at techies.com, internal lead at Sun and Cisco • Led Experience Design team at global ad agency J. Walter Thompson (https://www.jwt.com) • Created and established Strategy team at Magnet 360 • Lead and grew UX team from 2 to CX team of over 20 at marketing agency Magnet 360

UX Process

Process changes slightly depending on the team that is executing the work. I have experience in leading design process in Waterfall, Agile, Scrum, Lean UX, Design Thinking and ad hoc combinations of these methods. Process must enable a team to be effective as opposed to creating extra effort. I work diligently with teams to ensure refinement of process so effort and attention can be focused on communication, delivery and continuous learning.

Strategy & Planning

It's critical to answer questions up front to enable a faster more efficient process down the line. It also helps in determining value around assumptions and should guide focused efforts. Establishing goals for the project, the product, and the overall effort is essential so the team has a guide post for an end goal or incremental goals.

Experience Design

• I created an Experience Design team at techie.com and managed that team • I have served as the Enterprise Information Architecture Chief IA at Sun, Oracle, Cisco • I was the lead Information Architect for 3M.com framework project, Cargill.com consolidation efforts, MyUHC and MyMedica • I served as Co-Conference Chair for the Information Architecture Summit 2009 and Conference Chair in 2010

Research and Metrics

• In person research at events: CX Lab, Oracle Usability Lab • AB testing • Metrics evaluation at Oracle, Cisco, Sun • Ethnographic and ride along research • Listening customer call centers • In home studies

Usability

• Began usability testing at techies.com with paper prototyping • Developed and led creative research effort for Marines recruiting materials • Led efforts for testing with many clients • Ongoing usability vendor management for continuous improvement program at Oracle