top of page

This is a close up of the Cisco Experience Lab at Cisco LIve 2015.

Research and Metrics

I have led teams in charge of user research inside of enterprise organizations and led research efforts for large clients across multi-city projects during my consulting work.


I was part of teams pioneering on-site event Customer Experience research booths at company conferences for both Oracle (Oracle OpenWorld) and Cisco (Cisco Live). I have presented on some of my research efforts at both UXPA and MIMA and internally at Cisco on CiscoTV.


​Other methods I've led or been part of:

  • AB testing
  • Customer call centers listening projects
  • Ethnographic and ride along research for B2B experiences and in home or office studies

  • Eye tracking

  • Metrics evaluation at Oracle, Cisco, Sun using Ominture and Adobe Analytics

  • UX health scoring

Highlights organized by role.​​

More about my work

Want to go deep? Please, Contact me. 

bottom of page